Help centre

Set-up guides and answers to common questions.

• Getting started with EU Shop KitAdd the app to your Wix site, finish the ten-minute setup and check what your shoppers see.
• The withdrawal buttonWhat the law requires since 19 June 2026, how the two-step withdrawal works for shoppers, and what each setting does.
• Managing withdrawal requestsCheck each request in the withdrawal inbox, track returns and refunds, and keep the proof of receipt.
• The EU legal-guarantee noticeWhat the harmonised notice on the legal guarantee is, where EU Shop Kit shows it, and when to use the GARAN durability label.
• Product safety information (GPSR)What the General Product Safety Regulation requires on product pages and how to add it with EU Shop Kit on the Pro plan.
• Prior prices for discounts (Omnibus)How EU Shop Kit records your prices and shows the lowest price of the 30 days before a discount, on the Pro plan.
• Languages and marketsWhich languages your shoppers see, how EU Shop Kit picks them, and why the countries you sell to matter.
• Plans and billingWhat each plan includes, how billing through Wix works, and what happens when you change or cancel your plan.
• The withdrawal button does not appear on my siteSix checks that solve almost every case, in order.
• Data and privacyWhat EU Shop Kit stores, where it's hosted, how long it's kept and who is responsible for your shoppers' data.
• Uninstalling EU Shop KitWhat to do before you remove the app, what happens to your site and your data, and how to restore everything within 30 days.

Still stuck? Email us at support@eushopkit.com